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Premium Content for Insurance Claims Professionals

Written for Adjusters, Vice Presidents, Directors and Managers of Insurance Claims

Most Common Insurance Complaints Among Major Insurers

Why Your Claims Department is the Source of All Complaints and How You Can Fix It

on Jan 4, 2022, 4:36:17 PM
By Greg Church
3 Comments
Consumers often complain about their insurance providers, don’t they?
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6 Tips to Help you Manage a More Productive Claims Department

6 Tips to Help you Manage a More Productive Claims Department

on Nov 2, 2021, 9:26:34 AM
By Greg Church
5 Comments
A productive claims department is more than just the ability to close a high number of claims. It’s about how well you manage department priorities. It’s the level of service that claimants receive when working with adjusters.
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7 Interview Questions to Help You Hire Your Next Best Claims Adjuster

on Oct 14, 2021, 8:35:27 AM
By Greg Church
1 Comment
Claims adjusters need to be able to handle claims quickly, efficiently, and professionally. They need strong communication skills to interact with claimants and attention to detail in their investigations and reports. They need to be organized and manage their time well to keep u...
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Claims Management Collaboration

7 Tips to Increase Collaboration in Your Claims Department

on Sep 8, 2021, 11:42:03 AM
By Greg Church
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Teamwork and collaboration play an important role in a productive claims department. Take the steps to break down barriers between teams, open up communication, and make them feel like they’re a part of the team.
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9 Ways Data Can Improve the Claims Process

9 Ways Data Can Improve the Claims Process

on Aug 3, 2021, 11:36:42 AM
By Greg Church
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Are your adjusters making decisions based on past experience or gut feelings?
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Improve Claims Department Customer Satisfaction

How a claims department can improve customer satisfaction

on Jul 5, 2021, 9:24:49 AM
By Greg Church
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When do customers reach out to their insurance providers? When they apply, when they have a change in policy, when they have a question, and when they make a claim.
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15 Tips to Improve Subrogation Recovery

on Jun 7, 2021, 5:12:56 PM
By Greg Church
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There are several factors that can impact the outcome of successful subrogation and recovery. Each of which can hurt profit and the bottom line. However, it’s important to always consider the balance of potential recovery and the cost of doing so.
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Hail Damage Insurance Claims

Everything Claims Professionals Should Know About Hail Damage

on May 6, 2021, 5:03:00 PM
By Greg Church
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Hail damage is a costly expense for the insurance industry. And that’s why it’s so important for claims professionals to know what they’re dealing with. By understanding how hail impacts a home or business, we can better determine how it impacts a claim. Pun intended!
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How to Identify a Fraudulent Claim with Insurance Surveillance & Investigation

on Apr 12, 2021, 8:56:28 AM
By Greg Church
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Ever get that case that just doesn’t feel right? Medical adds up to supporting ongoing disability but something’s off about the claimant or what they said? Fraudulent claims are real, but it takes evidence to prove. That’s when insurance surveillance and investigation become nece...
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Insurance claims department profitability

15 Tips for a More Collaborative (and Profitable) Claims Department

on Mar 4, 2021, 11:03:57 AM
By Greg Church
1 Comment
Claims management is a team activity. But a claims department is a complex organism and real success only comes when every member participates for the greater benefit of the team (and the claimant!).
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