Premium Content for Insurance Claims Professionals

Written for Adjusters, Vice Presidents, Directors and Managers of Insurance Claims

Greg Church

President, US Claim Solutions

Recent Posts

Why Your Claims Department is the Source of All Complaints and How You Can Fix It

Consumers often complain about their insurance providers, don’t they?
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6 Tips to Help you Manage a More Productive Claims Department

A productive claims department is more than just the ability to close a high number of claims. It’s about how well you manage department priorities. It’s the level of service that claimants receive when working with adjusters.
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7 Interview Questions to Help You Hire Your Next Best Claims Adjuster

Claims adjusters need to be able to handle claims quickly, efficiently, and professionally. They need strong communication skills to interact with claimants and attention to detail in their investigations and reports. They need to be organized and manage their time well to keep u...
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7 Tips to Increase Collaboration in Your Claims Department

Teamwork and collaboration play an important role in a productive claims department. Take the steps to break down barriers between teams, open up communication, and make them feel like they’re a part of the team.
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9 Ways Data Can Improve the Claims Process

Are your adjusters making decisions based on past experience or gut feelings?
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How a claims department can improve customer satisfaction

When do customers reach out to their insurance providers? When they apply, when they have a change in policy, when they have a question, and when they make a claim.
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15 Tips to Improve Subrogation Recovery

There are several factors that can impact the outcome of successful subrogation and recovery. Each of which can hurt profit and the bottom line. However, it’s important to always consider the balance of potential recovery and the cost of doing so.
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Everything Claims Professionals Should Know About Hail Damage

Hail damage is a costly expense for the insurance industry. And that’s why it’s so important for claims professionals to know what they’re dealing with. By understanding how hail impacts a home or business, we can better determine how it impacts a claim. Pun intended!
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How to Identify a Fraudulent Claim with Insurance Surveillance & Investigation

Ever get that case that just doesn’t feel right? Medical adds up to supporting ongoing disability but something’s off about the claimant or what they said? Fraudulent claims are real, but it takes evidence to prove. That’s when insurance surveillance and investigation become nece...
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15 Tips for a More Collaborative (and Profitable) Claims Department

Claims management is a team activity. But a claims department is a complex organism and real success only comes when every member participates for the greater benefit of the team (and the claimant!).
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